Privacy Policy
Privacy Policy
At Choosing Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or purchase our products.
- Information We Collect
When you place an order, create an account, contact us, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Order details
- Payment-related information
- Information you provide when contacting customer support
- How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and communicate about your orders
- Provide customer support
- Process and verify payments
- Improve our products, website, and services
- Understand customer preferences and website usage
- Prevent fraud and protect our website
- Payments
Choosing Shop may offer payment options including Cash on Delivery, bKash, and Bank Payment.
Payment-related information may be processed through the relevant payment provider or banking service. We do not intentionally store sensitive payment information unless necessary for legitimate business or legal purposes.
- Cookies & Tracking
Our website may use cookies, analytics, and tracking technologies to improve website functionality, understand how visitors use our website, measure marketing performance, and provide a better shopping experience.
These technologies may collect information such as browser type, device information, pages visited, and general website activity.
- Sharing of Information
We may share necessary customer information with trusted service providers when required to operate our business, such as payment providers, delivery/courier services, website hosting providers, analytics services, or customer support services.
We only share information when reasonably necessary to provide our services, process orders, or operate and improve our website.
- Data Protection
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system can be guaranteed to be completely secure.
- Data Retention
We retain customer information only for as long as reasonably necessary to process orders, provide services, maintain business records, resolve disputes, comply with legal requirements, and protect our legitimate business interests.
- Your Rights
Depending on applicable laws, you may contact us to request access to, correction of, or deletion of your personal information.
You may also contact us if you have concerns about how your information is being used.
- Third-Party Services
Our website may use third-party services for payment processing, delivery, analytics, advertising, or other business functions. These services may process information according to their own privacy policies.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updated version will be published on this page with the revised date where appropriate.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact Choosing Shop through the contact information provided on our website.
Last Updated: September 2026
Refund & Return Policy
At Choosing Shop, we want you to be satisfied with your purchase.
Return & Exchange
- Returns or exchanges are accepted within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with tags and packaging intact.
- Damaged, defective, or incorrect products are eligible for a return or exchange.
- Size exchanges are available subject to stock availability.
Refund
- Refunds are processed after the returned product is inspected and approved.
- Approved refunds are generally completed within 3–7 business days.
- Refunds may be sent through the original payment method or bKash/Nagad.
Return Cost
- For damaged or incorrect products, Choosing Shop will cover the return delivery cost.
- For size changes or customer-requested returns, the customer may be responsible for return delivery costs.
How to Request
Contact us within 7 days with your Order ID, contact information, and reason for the request.
Email: support@choosingshop.com
Phone/WhatsApp: [01820 -720561 ]
Contact Us
Have a question or need help with your order? We’re here to help.
Get in Touch
Email: hello@choosingshop.com
Phone/WhatsApp: 01820720561
Address: House 15,Road 3/F Sector 9 Uttara 1230